Privacy Policy
Effective Date: August 1st, 2026
Website Privacy Policy
This Website Privacy Policy explains how Illuminate Within Family Therapy Professional Corporation (“we,” “us,” or “our”) collects, uses, discloses, and protects information collected through this website (the “Site”). This Policy applies only to information collected through the Site. Information collected through secure client portals, practice management systems, telehealth platforms, or other clinical services is governed by separate privacy notices, including our Notice of Privacy Practices where applicable.
1. Scope
This Policy applies when you:
- visit or browse the Site;
- submit a contact form or inquiry;
- access third-party intake or client portal links provided through the Site;
- use an embedded scheduling or communications tool;
- interact with cookies, analytics, or similar technologies on the Site.
This Policy is intended to describe website-related data practices and does not replace any HIPAA Notice of Privacy Practices or other privacy notice that applies to clinical services.
2. Information We Collect
A. Information You Provide
You may choose to provide information such as:
- your name;
- email address;
- phone number;
- preferred contact method;
- general inquiry details;
- appointment request information;
- other information you choose to submit.
Please do not submit confidential clinical information, medical information, or emergency communications through standard website forms or email unless you are specifically directed to a secure, HIPAA-enabled system.
B. Information Collected Automatically
When you use the Site, we or our service providers may automatically collect:
- IP address;
- device and browser information;
- operating system;
- pages viewed;
- time spent on pages;
- referring website;
- approximate geographic location derived from IP address;
- usage and performance data.
C. Cookies and Similar Technologies
The Site and its service providers may use cookies, pixels, tags, scripts, and similar technologies for functionality, analytics, security, and site improvement.
Depending on your browser settings, you may be able to control or disable cookies. Some Site features may not function properly if cookies are disabled.
3. How We Use Information
We may use information collected through the Site to:
- respond to inquiries;
- route you to the appropriate intake or client portal process;
- schedule or coordinate administrative communications;
- improve the Site and user experience;
- monitor Site performance and security;
- maintain records of website communications;
- comply with legal obligations;
- communicate with you regarding your inquiry or requested services;
- enforce our Terms of Use and protect our rights and the rights of others.
4. How We Share Information
We may share information collected through the Site in the following circumstances:
A. Service Providers
We may share information with vendors and service providers that help us operate the Site or conduct business operations, such as:
- website hosting and website management providers;
- scheduling platforms;
- intake or practice management platforms;
- email and communications providers;
- analytics and performance vendors;
- IT and security support providers.
These vendors may only use information as necessary to provide services to us, subject to their own contractual obligations and privacy practices.
B. Third-Party Tools and Integrations
The Site may contain links to or integrations with third-party services, including scheduling platforms, client portals, telehealth providers, payment processors, maps, forms, analytics services, or other tools. These third parties may collect information directly from you and are governed by their own privacy policies.
C. Legal and Safety Disclosures
We may disclose information if we believe disclosure is reasonably necessary to:
- comply with law, subpoena, court order, or other legal process;
- protect the rights, property, safety, or security of the practice, our users, or others;
- investigate or prevent fraud, abuse, unauthorized access, or other unlawful activity.
D. Business Transactions
If the practice is involved in a merger, acquisition, restructuring, or transfer of assets, Site-related information may be transferred as part of that transaction, subject to applicable law.
5. HIPAA and Clinical Information
Information submitted through standard website forms or email may not constitute Protected Health Information (PHI) under HIPAA and may not receive the protections afforded to information submitted through secure, HIPAA-compliant systems.
If you are directed to a secure intake platform, client portal, or telehealth system, the information you provide there may be subject to separate privacy and security rules, including a Notice of Privacy Practices and the policies of the relevant vendor.
6. Your Choices
Depending on how you use the Site, you may be able to:
- choose not to submit information through the Site;
- manage cookies through your browser settings;
- use or decline optional third-party tools;
- avoid entering sensitive information into standard web forms.
If you contact us through the Site, we may retain your communication as necessary for business, legal, security, or recordkeeping purposes.
Requests Regarding Your Information
If you would like to request access to, correction of, or deletion of personal information you have submitted through this Site, you may contact us using the information below. We will review requests in accordance with applicable law.
7. California Privacy Notice
If you are a California resident, California privacy laws may provide certain rights regarding personal information, depending on the nature of the information collected and our data practices. Those rights may include the right to know, access, delete, or correct certain personal information, subject to exceptions.
We do not sell or share personal information collected through this Site for cross-context behavioral advertising. If our data practices change, we will update this Policy accordingly.
If our practices change, we will update this Policy accordingly.
8. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect information collected through the Site.
However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security. Please do not submit emergency or highly sensitive clinical information through ordinary website channels.
9. Data Retention
We retain website-related information for as long as reasonably necessary to:
- respond to inquiries;
- maintain business operations;
- comply with legal, accounting, tax, and security obligations;
- resolve disputes;
- enforce agreements.
Retention periods may vary based on the type of information and how it was collected.
10. Children’s Privacy
This Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children through the Site without appropriate authorization where required by law.
If you believe a child has provided information through the Site, please contact us so we can review and address it appropriately.
11. Third-Party Websites
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third parties. Please review their privacy policies before providing them with information.
12. Changes to This Policy
We may update this Website Privacy Policy from time to time. The updated version will be posted on the Site with a new effective date. Your continued use of the Site after changes are posted means you acknowledge the revised Policy.
13. Contact Information
If you have questions about this Website Privacy Policy or our website data practices, please contact:
Illuminate Within Family Therapy Professional Corporation
Email: mahtaab@illuminatewithintherapy.com
Phone: [619] 363-1440
Terms of Service
Effective Date: August 1st, 2026
Terms of Use
These Terms of Use govern your access to and use of the Illuminate Within Therapy website, including any pages, features, links, forms, or other content offered through it (the "Site"). By accessing or using the Site, you agree to these Terms of Use. If you do not agree, please do not use the Site.
1. Informational and Administrative Use Only
This Site is provided for general informational and administrative purposes only. It is not intended to provide therapy, diagnosis, treatment, emergency services, or individualized clinical advice through the Site itself.
The Site may describe services, provide practice information, offer educational content, and allow prospective clients to request contact or be routed to an intake or client portal process.
Clinical services described on this Site are provided in accordance with applicable California law. Information on this Site is intended to describe available services and should not be interpreted as an offer to provide therapy in jurisdictions where services cannot legally be provided.
2. No Therapist-Client Relationship
Your use of this Site, including browsing its content, submitting a contact form, requesting information, or communicating through the Site, does not by itself create a therapist-client relationship with Illuminate Within Therapy.
Submission of an inquiry or request for services does not guarantee that services will be available. Availability depends on factors including scheduling, licensure requirements, clinical appropriateness, and mutual agreement to begin services.
A therapist-client relationship is not established unless and until Illuminate Within Therapy expressly confirms that relationship through its intake process and any required administrative, informed consent, or clinical paperwork.
3. No Emergency or Crisis Use
This Site is not monitored 24 hours a day, 7 days a week, and should not be used for emergencies, urgent clinical concerns, or crisis situations.
If you are in immediate danger, call 911 immediately or go to the nearest emergency room. If you are in mental health crisis, call or text 988 to reach the Suicide & Crisis Lifeline, or use the crisis resources provided on this Site.
4. Website Communications
The Site may include contact forms, scheduling links, intake links, or other features that route you to third-party services such as a HIPAA-enabled client portal, practice management platform, or secure intake system.
You understand and agree that:
- Standard email and website contact forms may not be secure methods of communication. Please do not submit confidential clinical information, medical information, or emergency communications through these channels.
- You should not submit emergency, time-sensitive, or highly sensitive information through ordinary website communication methods.
- Communications through third-party services are subject to those providers' own terms of use and privacy practices.
5. Content Is Not Medical or Clinical Advice
The content on this Site is provided for general informational and educational purposes only. It is not intended to provide psychotherapy, mental health treatment, diagnosis, medical advice, or recommendations for any individual's specific circumstances.
You should not act or refrain from acting based solely on Site content without consulting a licensed professional who can evaluate your circumstances.
6. Accuracy; Changes to the Site
We make reasonable efforts to keep the information on this Site current and accurate but do not guarantee that all information is complete, current, accurate, or free from errors or omissions.
We may update, change, suspend, or remove any part of the Site at any time without notice.
7. Intellectual Property
Unless otherwise noted, all content on the Site, including text, graphics, logos, images, design, and layout, is owned by or licensed to the practice and is protected by applicable intellectual property laws.
You may view the Site for personal, non-commercial use only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or exploit the Site content without prior written permission, except as permitted by law.
Any trademarks, service marks, or logos appearing on this Site are the property of their respective owners.
8. Prohibited Uses
You agree not to use the Site:
- for any unlawful purpose;
- to send threatening, harassing, defamatory, obscene, or abusive content;
- to attempt to gain unauthorized access to the Site, accounts, systems, or data;
- to interfere with the operation or security of the Site;
- to upload viruses, malware, or harmful code;
- to scrape, harvest, or copy Site data without authorization;
- to impersonate another person or misrepresent your identity.
9. Third-Party Links and Services
The Site may link to or integrate with third-party services, including secure client portals, scheduling systems, payment processors, telehealth platforms, practice management software, analytics tools, or other external websites. Those third parties are not under our control, and we are not responsible for their content, security, availability, or privacy practices.
Your use of third-party services is governed by the terms and policies of the applicable third party.
10. Disclaimer of Warranties
To the fullest extent permitted by law, the Site and all content are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement.
We do not warrant that the Site will be uninterrupted, secure, or free of errors, defects, viruses, or harmful components.
11. Limitation of Liability
To the fullest extent permitted by law, the practice and its owners, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or related to your use of, or inability to use, the Site, any content on the Site, or any communications sent through the Site.
If applicable law does not allow certain limitations, our liability will be limited to the maximum extent permitted by law.
12. Indemnification
You agree to defend, indemnify, and hold harmless the practice and its owners, employees, contractors, and agents from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to your use of the Site or your violation of these Terms of Use.
13. Privacy Policy
Your use of the Site is also subject to our Website Privacy Policy, which is incorporated into these Terms of Use by reference.
14. Governing Law
These Terms of Use are governed by the laws of the State of California, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Site shall be governed by California law.
15. Changes to These Terms
We may revise these Terms of Use from time to time by posting an updated version on the Site with a new effective date. Your continued use of the Site after changes are posted means you accept the updated Terms.
16. Contact Information
If you have questions about these Terms of Use or the Site, please contact:
Illuminate Within Family Therapy Professional Corporation
Email: mahtaab@illuminatewithintherapy.com
Phone: [619] 363-1440